Dialled Number Identification Service - definição. O que é Dialled Number Identification Service. Significado, conceito
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O que (quem) é Dialled Number Identification Service - definição

Dnis; Dialed Number Identification System; DNIS; Dialled Number Identification Service

Dialled Number Identification Service         
<communications> (DNIS) A service that tells the recipient of a telephone call the telephone number dialled by the person making the call. It is used by call centres hosting multiple numbers, voicemail systems and ISPs offering shared dial-in services. Compare ANI, Caller ID. (2005-02-09)
Dialed Number Identification Service         
Dialed Number Identification Service (DNIS) is a service offered by telecommunications companies to corporate clients which identifies the originally dialed telephone number of an inbound call. The client may use this information for call routing to internal destinations or activation of special call handling.

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Dialed Number Identification Service

Dialed Number Identification Service (DNIS) is a service offered by telecommunications companies to corporate clients which identifies the originally dialed telephone number of an inbound call. The client may use this information for call routing to internal destinations or activation of special call handling.

For DNIS service, the telephone company sends a sequence of typically four to ten digits during call setup.

Direct inward dial (DID) service also provides DNIS.

For example, a company may have a different toll-free telephone number for each product line it sells, or for multilingual customer support. If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and may play an appropriate recorded greeting. For interactive voice response (IVR) systems, DNIS is used as routing information for dispatching purposes, to determine which script or service should be activated based on the number that was dialed to reach the IVR platform.

In the United States, DNIS is commonly provided for 800- and 900-services.